So when I got the new Thunderbolt I noticed that the engine part was missing. I shot an email over to the fine folks at FW to advise them of the issue. They replied that a replacement part would be cast and shipped. Five days later, low and behold, a package arrives with the part. As a long time customer service guru, (answering calls on everything from cars to mattresses and all points in between) I am impressed by the service level of FW. I will continue expanding my army with Forgeworld pieces, mostly because they are amazing figures and vehicles, secure in the knowledge that this company has my back on quality and responsibility. That's my two cents.
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